Legal
California Privacy Notice
This California Privacy Notice supplements the Amex Pest Management Privacy Policy and applies to residents of California ("consumers" or "you"). It explains how Amex Pest Management ("Amex," "we," "us," or "our") collects, uses, and discloses personal information, and the rights California residents have under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (together, the "CCPA"). Terms defined in the CCPA have the same meaning when used in this notice.
This notice covers personal information we collect from homeowners, renters, property managers, commercial customers, website visitors, and other people who contact us. It does not cover information about our own employees or job applicants, which is addressed in separate notices provided to them.
- Personal information we collect
- Sources of personal information
- How we use personal information
- How we disclose personal information
- Sale or sharing of personal information
- Retention
- Your California privacy rights
- How to submit a request
- Verifying requests and authorized agents
- California "Shine the Light" law
- Contact us
1. Personal information we collect
In the past 12 months we have collected the following categories of personal information. The specific information we collect depends on how you interact with us (for example, requesting a quote, scheduling a service, or browsing our website).
| Category | Examples | Disclosed for a business purpose to |
|---|---|---|
| Identifiers | Name, service and billing address, email address, telephone number, IP address, online identifiers | Service providers (scheduling, billing, payment, email, hosting); government agencies when required by law |
| Customer records (Cal. Civ. Code § 1798.80(e)) | Name, address, phone number, payment card or bank information you provide when paying | Payment processors and other service providers |
| Commercial information | Services requested or purchased, service agreements, treatment and inspection history, invoices, property details relevant to treatment | Service providers; regulators where pest control recordkeeping rules require it |
| Internet or other electronic network activity | Pages viewed, links clicked, referring site, browser and device type, and interactions with our website, collected through cookies and similar technologies | Website hosting, security, and analytics providers (such as Google Analytics) |
| Geolocation data | Your service address and approximate location derived from your IP address | Service providers (routing, scheduling, analytics) |
| Audio, electronic, or visual information | Voicemails, and photos or videos of pest activity or property conditions that you send us or that our technicians take during service | Service providers that store or process these records |
| Sensitive personal information | Payment card or account number in combination with a required security code, only when you pay us | Payment processors |
We do not use or disclose sensitive personal information for any purpose other than those permitted by Cal. Code Regs. tit. 11, § 7027(m), such as completing a payment you authorize. We do not collect biometric information, and we do not use personal information to infer characteristics about you.
2. Sources of personal information
- Directly from you, for example when you call us, complete a contact or quote form, sign a service agreement, or pay an invoice.
- From our technicians when they inspect or treat your property.
- Automatically from your browser or device when you visit our website.
- From people who refer you to us, property managers, landlords, or HOAs who request service on your behalf.
- From service providers that help us operate our business and website, and from review platforms such as Google when you leave a public review.
3. How we use personal information
- To respond to inquiries, provide quotes, and schedule, perform, and follow up on pest control services.
- To process payments, send invoices and receipts, and manage service agreements and warranties.
- To send appointment reminders, service notices, and, where permitted, offers about our services. You can opt out of marketing messages at any time.
- To maintain treatment records required for licensed structural pest control businesses in California.
- To operate, secure, debug, and improve our website and understand how visitors use it.
- To detect and prevent fraud or security incidents, and to protect our rights, customers, and employees.
- To comply with applicable laws, regulations, and lawful requests from authorities.
4. How we disclose personal information
We disclose personal information for the business purposes described above to the following categories of recipients:
- Service providers and contractors that perform services for us, such as scheduling and routing software, payment processing, email and phone systems, website hosting, security, and analytics. These providers are contractually limited in how they may use the information.
- Professional advisors, such as accountants, insurers, and attorneys.
- Government agencies and regulators, including where required by pest control recordkeeping rules, or in response to a subpoena, court order, or other legal process.
- A buyer or successor in connection with a merger, acquisition, or sale of all or part of our business.
5. Sale or sharing of personal information
Do Not Sell or Share My Personal Information
Amex Pest Management does not sell personal information for money and does not share personal information for cross-context behavioral advertising as those terms are defined in the CCPA. We have not done so in the past 12 months, and we do not knowingly sell or share the personal information of consumers under 16 years of age.
Our website uses cookies for site functionality and analytics. You can review and change your cookie choices at any time through the cookie banner or cookie settings link on our website. We also treat an opt-out preference signal sent by your browser, such as the Global Privacy Control (GPC), as a valid request to opt out of the sale or sharing of personal information for that browser. If our practices change, we will update this notice and provide an opt-out method before any sale or sharing takes place.
6. Retention
We keep each category of personal information for as long as reasonably necessary to provide our services, maintain your account and service history, honor warranties, resolve disputes, and meet our legal, tax, accounting, and pest control recordkeeping obligations. When information is no longer needed for these purposes, we delete or de-identify it.
7. Your California privacy rights
Subject to certain exceptions, California residents have the following rights:
- Right to know and access. You may request the categories and specific pieces of personal information we collected about you, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties to whom we disclosed it.
- Right to delete. You may request that we delete personal information we collected from you, subject to legal exceptions (for example, records we must keep by law or to complete a service you requested).
- Right to correct. You may request that we correct inaccurate personal information we maintain about you.
- Right to opt out of sale or sharing. You may direct us not to sell or share your personal information. As described above, we do not sell or share personal information.
- Right to limit use of sensitive personal information. We use sensitive personal information only for purposes that do not give rise to this right.
- Right to non-discrimination. We will not deny you service, charge you a different price, or provide a different quality of service because you exercised any of these rights.
8. How to submit a request
To exercise your rights, contact us by either method below. Please include "California Privacy Request" in the subject line or tell our office staff that you are making a California privacy request, and describe the right you want to exercise.
Email: amexpest@gmail.com Phone: (619) 862-0809 (Mon – Fri, 9:00 AM – 5:00 PM)We will confirm receipt of your request within 10 business days and respond within 45 calendar days. If we need more time (up to an additional 45 days), we will tell you why. You may make a request to know or access up to twice in a 12-month period. We do not charge a fee to process your request unless it is manifestly unfounded or excessive.
9. Verifying requests and authorized agents
To protect your information, we must verify your identity before fulfilling a request to know, delete, or correct. We will ask you to provide information that matches our records, such as your name, phone number, email address, and service address. For requests for specific pieces of information, we may require a signed declaration under penalty of perjury that you are the person whose information is requested. We will only use the information you provide to verify your request.
You may use an authorized agent to submit a request on your behalf. We will require written, signed permission from you authorizing the agent, and we may ask you to verify your identity directly with us, unless the agent holds a valid power of attorney under California Probate Code §§ 4121–4130.
10. California "Shine the Light" law
California Civil Code § 1798.83 permits California residents who have an established business relationship with us to request, once per calendar year, information about the personal information we disclosed to third parties for their own direct marketing purposes during the prior year. We do not disclose personal information to third parties for their own direct marketing purposes. To make a request, email us with "Shine the Light Request" in the subject line.
11. Contact us
If you have questions about this notice or our privacy practices, contact Amex Pest Management at amexpest@gmail.com or (619) 862-0809. If you have a disability and need this notice in an alternative format, please contact us and we will provide it.
We may update this notice from time to time. The "Last updated" date at the top shows when it was last revised. We review this notice at least once every 12 months.
